Our Client is one of Canada’s premier specialized telehealth platform specifically built for men’s and women’s health – They focus on solving health challenges that involve sexual health, hair loss, dermatology, nutrition, weight loss, and more.

Our client insists’ on inclusive, diverse, and passionate people to support our culture of health, data-driven performance, and kindness.

The pay model for this role is fee-split, and total per session, per project, compensation will be decided based on experience and suitability to the role.

Job description

Responsibilities:

• Conduct Comprehensive Consultations: Provide thorough consultations for a variety of health products, including treatments for men’s and women’s health, dermatology and weight management, TRT, and hormone replacement therapy.
• Communication and Documentation: Ensure that all patient inquiries and communications from team members are clearly documented and addressed. Keep your internal communication inbox up to date and respond promptly.
• Prescription Management: Properly inform patients when their prescriptions have been authorized and submitted to the pharmacy. Clearly document any necessary instructions or notes in the system.
• EMR Monitoring: Stay on top of urgent requests from various internal teams and channels, ensuring they are handled swiftly and accurately.
• Client Interaction: Engage and onboard clients; offer medical advice and suggest suitable products based on their profiles.
• Email Management: Review and respond to emails from designated medical support accounts during and before the end of your shift.
• Consultation Review: Regularly review and process consultations from partner services during your shift.
• Prescription Accuracy: Ensure that prescriptions are clear, accurate, and timely, facilitating a smooth process for the pharmacy to dispense medications without delays.
• Product Knowledge: Stay informed about the various products, subscriptions, and packages offered.
• Patient Messaging: Provide clear and consistent communication to patients regarding their medication approvals and any necessary follow-up actions.
• Task Delegation: Direct appropriate requests to the relevant team members, such as forwarding refund inquiries to customer service or medication cards to the pharmacy team.

Qualifications and Skills:

• Education: Masters of Science in Nursing (BScN) or Doctorate or equivalent degree from an accredited institution. Completion of a Nurse Practitioner certificate or diploma program is required.
• Licensure: Current and unrestricted registration as a Nurse Practitioner (NP) with the Order of Nurses of Quebec
• Multi-provincial licenses are favored.
• Bilingual Proficiency: Fluent in both English and French, with the ability to conduct consultations, documentations, and patient interactions in both languages.
• Experience: Minimum of 5 years of clinical experience as a Nurse Practitioner, preferably in a diverse healthcare setting.
• Advanced Certification: Certification in specific areas such as Primary Health Care (PHC), Acute Care, or Adult Care is preferred.
• CPR Certification: Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certification are considered assets.
• Interpersonal Skills: Strong ability to build rapport and collaborate with multidisciplinary teams, patients, and families.
• Critical Thinking: Advanced problem-solving and decision-making skills, particularly in fast-paced or complex healthcare settings.
• Time Management: Excellent organizational skills with the ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
• Documentation: Proficient in using electronic medical records (EMR) systems for accurate and thorough patient documentation.
• Patient Education: Skilled in educating patients about their conditions, treatments, and preventive care in a clear and understandable manner.
• Collaboration: Ability to work collaboratively within a healthcare team, contributing to a cohesive and supportive work environment.
• Adaptability: Flexibility to adapt to changing healthcare environments and patient needs.

Job Type: Fixed term contract

Expected hours: 4 – 5 per week

Benefits:

• Flexible schedule
• Work from home

Schedule:

• 1 hour shift block

Education:

• Masters Degree (preferred)

Experience:

• Telehealth: 1 year (preferred)

Language:

• French (required)
• English (required)

Licence/Certification:

• Registration as a NP with the Order of Nurses of Quebec
• Work Location: Remote